We want you to be absolutely satisfied with your jewelry. If within 30 days after receipt of your purchase you're not completely satisfied, return it for a full refund of the purchase price or replace it - no questions asked. However all products should be returned in the original state they were received. Products which have been modified by another 3rd party jeweler or abused will not be accepted for exchange or refunds. Should your merchandise become defective within 90 days following your purchase date, we will gladly accept the item back to our warehouse and have a jeweler professionally inspect it and determine the proper course of action. 212Jewelry stands behind their merchandise and will try to repair it first - and should that not be possible, we will replace the item with a brand new one. In the event that we are unsuccessful in repairing or replacing the item due to a lack of stock or a discontinued item, we will issue a full refund against the item in the same form of payment that was initially used to purchase the item. Repairs and replacements within the 90 day warranty period are free of charge to our customers. However products which have been modified by another 3rd party jeweler or abused will not be covered under our free repair warranty. To return, exchange or replace your purchase , please follow these simple steps: - Please read the information on your original shipping document and enclose it with your purchase (in the original packaging if possible), or if you do not have your original shipping document, please provide us with your name, address, phone number and order number on a separate piece of paper.
- Call customer service at 1-888-397-1325 to obtain a return authorization number.
- Pack items to be returned and include your shipping document (or contact info and order number) and ship the items back to us
- As soon as we receive your merchandise we will replace the item or refund your account depending on your request.
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